Privacy Policy

Crickez's Privacy Policy — Your data is secure

Your security is our top priority at Crickez. This Privacy Policy explains in detail what data we collect, why we collect it, and how your information is kept safe.

Last Updated: January 2026
SSL Encrypted

How We Use Your How We Protect Your Privacy

SSL Encryption Protection

Every transaction and piece of personal data on Crickez is protected with 256-bit SSL encryption. No third party can access your data.

Your Data Is Never Sold

Your personal data is never sold or shared with third parties for advertising purposes. Crickez stores only the data required to operate the platform.

Minimal data collection

We collect only the data that is strictly necessary to provide our services. Collecting unnecessary personal information is against our policy.

Your Rights Reserved

You can request to view, correct, or delete your data at any time. You have full control over your personal information.

Secure Data Storage

All data is stored on secured servers with regular backups. Multi-layered security measures are in place to prevent unauthorized access.

Transparent cookie policy

We are transparent about which cookies we use and why. You have the option to accept or reject all cookies except those that are essential.

Important: By using the Crickez platform, you agree to this Privacy Policy. If you have any questions, please reach out to our support team.

1 What Data We Collect

We collect certain necessary information when you register and use our services on Crickez. Our commitment to your privacy is unwavering — we never collect data we do not need. A detailed breakdown of what we collect is outlined below.

Personal Identification Information:

  • Full Name and Date of Birth (for age verification)
  • Mobile Number and Email Address
  • National ID Number (for KYC verification)
  • Address (required for withdrawal verification)

Financial information:

  • Mobile Banking Number (bKash, Nagad, Rocket)
  • Deposit and Withdrawal Transaction History
  • Payment Method Type

Technical Information:

  • IP Address & Device Type
  • Browser and Operating System Information
  • Site browsing activity & session data
  • Cookies & Location Data (with permission)
Type of Information Reason for Collection Mandatory?
Name & Mobile Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
NID Information KYC Verification For withdrawals
Mobile Banking Payment Processing Yes
IP / Device Security & Fraud Prevention Automatic
Cookie Data Experience Improvement Optional

2 How We Use Your Data

Crickez uses your data for specific, defined purposes. We will never use your information for anything else without your consent. The primary purposes for which we use your data are outlined below:

Account management: Your data is used to create, verify, and secure your account.
Payment Processing: Financial information is used to process deposit and withdrawal transactions.
Customer Support: Our support team uses your data to help resolve your issues.
Fraud Prevention: Technical information is used to detect and prevent suspicious activity.
Experience enhancement: Your gaming activity is analysed to provide personalised offers and benefits.
Legal obligations: Information required to comply with applicable laws and regulations is retained accordingly.

3 Data Sharing Policy

Crickez never sells your personal data. However, in limited circumstances, we may share necessary information with trusted third parties:

  • Payment Providers: bKash, Nagad, Rocket — used solely to complete payments
  • KYC verification services: With authorized agencies for identity verification
  • Cybersecurity: Security Partners for Fraud Detection
  • Legal authorities: By court order or legal obligation

Guarantee: Before sharing your information with any third party, we enter into strict confidentiality agreements with them. They are not permitted to use your data for their own purposes.

4 Data Security Measures

Crickez protects your data using industry-leading security measures. Our technical infrastructure undergoes regular security audits.

256-bit SSL Encryption: All data transfers are secured with bank-grade encryption.
Secure servers: Your data is stored on firewall-protected servers and backed up regularly.
Access controls: Only authorized personnel may access data within their designated scope.
Regular Audits: Third-party security experts conduct regular audits of our systems.
Suspicious Activity Alerts: You are immediately notified of any unusual login attempts or transactions.

5 Cookie Policy

The Crickez website uses various types of cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies:

Cookie Types Purpose Duration
Essential Cookies Maintaining Login Sessions and Security Deleted at end of session
Performance Cookies Site speed & performance monitoring 30 days
Functional Cookies Saving Language and Preference Settings 1 year
Analytics Cookies User Behavior Analytics 6 months

Cookie controls: You can disable all non-essential cookies from your browser settings. Please note that some features may not function properly as a result.

6 Your Data Rights

Crickez believes every user should have full control over their own data. You may exercise the following rights at any time:

  • Right to Access: You may request to know what information we hold about you
  • Right to Rectification: You may request correction of any inaccurate or outdated information
  • Right to Erasure: You may request deletion of your data under certain circumstances
  • Right to Restrict Processing: You may object to the use of your information for specific purposes
  • Data Portability: You may request a copy of your data in a readable format

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

7 Child Protection

Crickez is strictly not intended for anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that an account has been created by someone under 18, that account will be immediately closed and all associated data will be deleted.

A note for parents: If your child has accidentally registered on this platform, please contact our support team immediately. We will delete all associated data.

8 Third-Party Links & Services

The Crickez platform may reference third-party services, such as payment gateways. These third parties have their own privacy policies, and Crickez is not responsible for them.

Our payment partners (bKash, Nagad, Rocket) follow their own security standards, and your payment information is secured within their own encrypted systems. Crickez never stores your mobile banking PIN or password.

9 Data Retention Period

Crickez retains your data only for as long as necessary. All data is kept while your account remains active. Once an account is closed, the following policy applies:

  • Transaction Information: Retained for up to 5 years due to legal obligations
  • Personal Identification Information: Deleted 90 days after account closure
  • Cookies & session data: Automatically deleted after the designated retention period
  • Support conversations: Deleted 1 year after resolution

Note: Certain data may need to be retained for an extended period under legal obligation, such as court orders or ongoing investigations.

10 Privacy Policy Updates

Crickez may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or through a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

You can check how current this policy is by looking at the "Last Updated" date at the top of this page. We recommend visiting this page regularly.

About Privacy General Inquiries

No, Crickez never sells your personal information. We use your data solely to operate the platform, process payments, and ensure security. Any sharing with third parties is governed by strict confidentiality agreements.

Absolutely not. Crickez never stores your mobile banking PIN, password, or OTP. Payments are processed directly through bKash, Nagad, or Rocket's own secure systems. If anyone requests your PIN in the name of Crickez, it is a scam — please report it to our support team immediately.

Yes, you can request data deletion through our support team. However, certain transaction records must be retained for up to 5 years due to legal obligations. Personal identification data is automatically deleted 90 days after account closure.

Crickez may collect approximate location data from your IP address, primarily for security and fraud prevention purposes. Precise GPS location is only accessed with your explicit permission, and you can withdraw that permission at any time.

If significant changes are made, a notification will be sent to your registered email and a notice will appear on the platform. When the "Last Updated" date at the top of this page changes, the policy has been updated. We recommend checking this page regularly.

Your Data Is Secure — Join Crickez Today

Your privacy is our top priority at Crickez. Register today and enjoy gaming in a safe, trusted environment.

SSL Secured • Data Never Sold • 18+ Only

বাংলা